FAQ

Product Questions

What sizes do your USB drives come in?

Our USB drives currently come in 8GB, 16GB, or 32GB sizes. If your desired USB size isn't offered by us, reach out to us and request it. If enough requests come in, we will add that size to our line of products.

 

May I order your flash drives and boxes together?

Yes! USBs and boxes bundled together get better pricing. To purchase USBs and boxes together, simply choose the "Photo Box + USB" section or the "USB + USB Box" Section.

 

 

Engraving Questions

How much do engravings cost?

Engravings on your orders are done free of charge. Simply upload your engraving files during checkout under the "Customize" tab. 

May I have different engravings on my box and USB?

Yes, you may upload different files for the box engraving and the USB engraving. Having different engraving files on your USB and box yields no additional charge. 

May I have the back of the box lid or the back of the USB engraved?

Yes. the back of the USB or the lid can be engraved as well. Engraving the back of the box costs $4 extra per lid, and engraving the back of the USB flash drive costs $2 extra per USB.

May I have different engravings on each box?

You may also get different engravings on each item, and buy them together for a quantity discount. Simply customize a product, add to cart, repeat until you're all done!

What type/size files should I submit?

When submitting your file for engraving, we recommend that you send high quality image (PNG., JPG., PDF) that are at least 1500px wide. The engraving content MUST be in black color. If uploading in PSD. or AI., please make sure that all layers are merged before submitting.

The quality of your engraving is very much affected by the quality of the engraving file you submit. For best result, please submit a quality image.

Processing and Shipping Questions

How long will it take to process my order?

Processing time depend on the quantity of items you order. In general, all orders are processed between 3 - 5 business days. Shipping time is additional and is dependent on the postal company.

Do you ship to my country?

Yes, we ship to every country around the world. 

How much does shipping cost?

All orders above $100 are shipped for free for customers in the US and Canada. If you would like faster shipping methods, expedited shipping is also available at an additional cost.

What if I need my products urgently and need my order rushed?

We do our best to help our photographers as we understand they have deadlines from their clients as well. If you are in need of your products ASAP, E-mail us (Support@hangingbranch.com), and we will do our best to meet your needs. When possible, we can process your order in as fast as 1 business day,  and we offer expedited shipping for both domestic and international customers at a small cost. 

Will I have to pay Duty and Taxes for my order?

If you are a customer ordering from outside of the US, then there is a possibility that you will have to pay duty and taxes upon your shipment's arrival. The rate of duty and tax vary from country to country. While some countries might charge nothing for a shipment, another might require small fees. If you are curious about how your country handles international shipments, please visit your country's duty and tax import page.