There were multiple issues with my order. I had to contact them multiple times to see where it was. I assume they forgot to fulfill it. After almost a month from the date of purchase, I emailed them and told them I wanted some form of compensation, as it was becoming painfully embarrassing explaining to my client what the delay was. Hanging Branch told me they would expedite the shipping, that was the extent of their compensation. When I ordered, I paid to have a new die cast made with my new logo. When I finally received the USB and linen box, they put the OLD logo on the usb and the NEW logo on the linen box. I contacted them again and sent a photo of their error. Their remedy was to send me a prepaid label for me to return an item they can’t sell or use, but I had to purchase a padded envelope to send back the product. I’m waiting for my refund. Now several weeks behind in delivery. Ordered from a different company and will never use Hanging Branch again. Mistakes happen. But a little bit of customer service goes a long way. Unfortunately, theirs is sorely lacking.
Me encantaría encanta
Super happy with these, they’re the perfect size boxes and the quality is way better than what the photos look like. I am in awe and will definitely be ordering more.
The beautiful crystal USB inside the linen box is a must have! The embroidery is clean and elegant!
Beautiful presentation. Giving them as gifts following my daughter’s wedding.
Their customer service is superior each time I order from them I am in a time crunch, but they ensure I receive it timely.
10/10 would recommend. Quality is amazing and can't wait for my clients feedback!
I love being able to offer my clients a beautiful product that reflects my brand and is incredibly classy and says luxury!
I loved the high end feel of this USB and custom linen box. I can't wait to spoil my clients after their wedding day with this keepsake!